FAQs

HOW TO PLACE AN ORDER?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept credit cards, debit cards, Paypal, Apple Pay and Google Pay. 

 WHAT CURRENCY ARE YOUR PRICES LISTED IN? 

All prices are in Australian Dollars (AUD). 

 HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

We provide free shipping on all orders! Presently, we only ship to Australia and the United States of America.

We have partnered with global merchants and artisans in order to provide you with the most interesting and unique products. 

Because we ship directly from our global partners, your item will take 7 to +20 business days to arrive. On average, our products are delivered within 7-14 business days. However, due to the unprecedented circumstances of COVID-19, we are experiencing longer than usual shipping times. We sincerely apologise for this inconvenience. We deeply appreciate your patience, and you can rest assured that our team is doing our very best to ship all orders as fast as possible, so please do not panic if it does not show up immediately; it's on its way :)

We provide tracking numbers for all orders, and they will automatically be emailed to you as soon as your order is shipped. We pride ourselves on delivering the best possible customer service, so if you have any questions or concerns regarding your order, please email us at support@illumimate.com.au, and a member of our customer happiness team will be immediately assigned to assist you.

CAN I CANCEL AN ORDER?

We understand that these things happen! Please email us immediately with the subject line CANCEL and we will do our absolute best to carry out your request. However, if your order has already been dispatched, you will need to go through our formal returns process. As we do our best to dispatch your order as soon as possible, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.