Shipping policy

We provide free shipping on all orders! Presently, we only ship to Australia and the United States of America.

We have partnered with global merchants and artisans in order to provide you with the most interesting and unique products. 

Because we ship directly from our global partners, your item will take 7 to +20 business days to arrive. On average, our products are delivered within 7-14 business days. However, due to the unprecedented circumstances of COVID-19, we are experiencing longer than usual shipping times. We sincerely apologize for this inconvenience. We deeply appreciate your patience, and you can rest assured that our team is doing our very best to ship all orders as fast as possible, so please do not panic if it does not show up immediately; it's on its way :)

We provide tracking numbers for all orders, and they will automatically be emailed to you as soon as your order is shipped. We pride ourselves on delivering the best possible customer service, so if you have any questions or concerns regarding your order, please email us at support@illumimate.com.au, and a member of our customer happiness team will be immediately assigned to assist you.

In the event of loss, damage or missing contents occur to any parcel after delivery by the Postal Service, indemnity will not be paid. If a customer has a home security camera system, ensure it captures activity at the front door and mailbox. If you catch any mail thieves in the act, save the video and alert your local Postal Inspectors.